Fequently Asked Questions

Before you contact us with a query, please read through the common questions people ask us. We are a very small team and the less time spent dealing with queries, the more time we have to make the festival better then ever!

General Festival & Camping

What age group is Gillow targeted at?

Gillow is a festival for all ages! Most of the entertainment is targeted at adults, however the whole family can come along too. It’s family friendly and great for kids too – we want to inspire the little nippers to be social, creative and celebrate life – why should just the adults have the fun?

Do you have an information tent?

Find us in the Bar!
For general enquires, lost property, emergencies or any other festival needs please come to the bar and ask one of the members of staff. failing that volunteers and all staff will be wearing lanyards!

Can I bring my dog?

Yes, Of course!
We are proudly a dog friendly festival, but please keep your best friend on the lead at all times in the festival grounds...the dog we are still talking about your dog! and don't forget your poo bags!
We have 20 acres of woodland walks where you can let them off the lead supervised.

Can I take my car into the general camping field?

All cars must be parked in the car park, which is located only a very short walk from the general camping field, If you need extra assistance getting from your cat to your tent please get in contact with us before to discuss!

Can I bring my Campervan?

Yes! Campervans and caravans are welcome!
but... we don't have hook up, so there's no electricity available for your vans.

Can I have a campfire or bring a BBQ?

We will be allowing off the ground BBQs in the camping field, Please do not leave them unattended!

Can I bring my own alcohol?

You may bring alcohol upon arrival into the camping field ONLY! You will NOT be able to take this into the festival site with you.
We have a fully stocked bar, with our own cider, plenty of spirits, soft drinks, wines, and beers to choose from!

Can I bring a gazebo?

Yes! There's plenty of space for gazebos in our camping area.

Can I go back to my car for more stuff after I have entered??

Yes, apart from alcohol. You can only bring in alcohol to the site the first time you enter. Your wristband will be checked on re-entry to the site.

Will strobe lighting be used at the festival?

Yes the stage at Gillow uses strobe lighting.

Cash or Card?!

We prefer Cash on site! Connecting to the internet can be alittle slow at times in our dip, so to keep the drinks rolling please bring cash to the festival.

Can I drive off-site during the festival?

Yes. Please be mindful of local residents when leaving the site and also bear in mind that you may not be able to park in the same spot when you return.

Activities & Entertainment

I have an activity I’d like to run. Is this possible?

Definitely possible! Head to the Contact Us and fill in the form.

What time does the music start and finish?

Friday 1800-0000hrs
Saturday 1400-0000hrs
Sunday 1400-2200hrs

Who’s on the lineup?

Check out the LINEUP page to see who will be playing. Also, have a good read through the programme when you arrive (which will contain the full timetable)

Is there entertainment for children?

There's plenty of space in the orchards for children to run around, please remember you are responsible for supervising your child at all times!


Will there be electricity on-site?

The site has electricity to power the stages, lights, food vendors etc, but there will be no provision for plugging in your mobile phones or other electric devices. The Gillow Team recommend ditching your phone and going completely off-grid for 72 hours. What could be a better excuse for some technology downtime, than having festival fun all weekend? However, if you do wish to stay connected to the outside world, make sure you bring sufficient battery packs to keep your phone topped up. To squeeze as much juice as you can from your phone’s battery life, try turning your phone to ‘Low Power’ mode

Will I have to give up washing for 3 days?

A limited amount of showers are available at No extra cost. If you want to ‘go Glasto’ and spend less time washing and more time dancing, that’s entirely up to you!

How can I get help to find lost property?

All lost property will be kept at the bar Tent during the festival, so speak with one of the Gillow team there who will be able to help you. If you realise you’ve lost something after the festival has ended, please contact us. For each item returned we will charge a fee of £10 to cover the postage, using the remainder to make a contribution to charity. Unclaimed lost property will be kept for one month. Any remaining items will either be destroyed or donated to a charity shop. If you find an item of lost property, please take this to the info tent. Thanks!

I have a disability. How accessible is the festival site?

The festival site is comprised mainly of grass fields,stoney gravel path going through the middle. The site is generally sloped and mostly accessible over grass. This can be especially difficult to get around if the ground is wet due to heavy rain. An accessible toilet is located onsite, which shall be close to general camping. We want to give a warm welcome to our deaf and disabled customers. If you have any queries or requests relating to accessibility, please contact the Event Production Manager, Mike Vayle.

We aim to respond to all queries within 5 working days. Please do contact us in advance to ensure we can make any necessary arrangements.


Tickets & Travel

Will my festival ticket be mailed out in advance?

No. You will instead receive an eTicket from the lovely people at One Stage Technical (www.onestage.store) and will need to be shown on entry to the festival. Save the trees and display these on a mobile device instead of printing the ticket!

Can I get a refund for my ticket if I can’t make it?

All tickets (and other products) are non-refundable.

Can I buy a day ticket?

Yes! Both day and weekend tickets are available. But do remember if you want to camp you must purchase a camping pass alongside your day ticket.

Where is the festival held?

Gillow Festival is held at Gillow Manor, St Owen's Cross, Hereford. The postcode for your satnav is HR2 8LE.

What’s the nearest train station to the festival?

The nearest train station is Hereford Train Station , just a 25 minute car trip away. Please DON'T walk from the train station to the festival, as there is no pavement on the road and the cars drive dead fast! Buses are available via Hereford to Ross-On-Wye

How do I get to and from the festival?

Visit the TRAVEL page, which has all the info you need.


Can I get a free ticket if I volunteer at the festival?

Yes! VOLUNTEERS get a free ticket to the festival! Most roles require 3 x 6 hour shifts over the course of the festival. For some roles, shifts can be completed before and after the festival, leaving the whole weekend free!

Are there any volunteering roles available?

There are a number of ways to get involved in Gillow 2021. Volunteer roles include: Ticket Sales & Wrist Band Exchange desk, steward, security , stage stagg and bar staff. Interested? For more information, head to the Applications page.

What to Bring?

What shall I bring to the festival?

A very good question! Luckily, we’ve got lots of experience about this! Check out the WHAT TO BRING page.

What shall I wear to such an amazing festival?

Join us in wearing whatever makes YOU feel the most amazing. Whether this means head to toe in sparkle, bright colours that you simply cannot wear in the office, or an amazing fancy dress outfit that looks ridiculous and gets lots of attention – anything goes

Cash or Card?!

We prefer CASH, the internet can be alittle tricky at times so the smoothest fastest way to ensure you're drinks are in full flow is to bring cash on the day. There is NOT an onsite cashpoint.

Do I really need to bring wellies?

Yes. If it rains and you do not have your wellies (or good quality, waterproof walking shoes), you will get very soggy feet and feel miserable! If you do have your wonderful wellies, your toes will be toasty, your legs will be dancing, your heart will be light and your face will have a beaming smile as you strut-your-stuff at the stage. In your face, rain!